Where Can I Share My Idea?

CrowdFiber depends on the valuable insight from our customers. In fact, feature requests are the lifeblood of our product - constantly pushing us to improve, meet new needs, consider new uses, and refine your experience.

• We allow our clients to post their feature requests publicly so other members of The Crowd can vote/express their shared interest in a new feature.

Here are a few common questions we get asked:

What Happens to Feature Requests?

Our product is growing and improving every single week ( and sometimes daily! ) with new enhancements, fixes, improvements, and features.

On a regular basis, our team reviews outstanding feature requests and uses these to prioritize current and future product timelines. Judgement on the feasibility of a feature might be connected to planned new features or enhancements that we know are coming. Priority will always be based on a variety of factors, including impact to you and other CrowdFiber customers.

"But This Seems So Easy!"

Seemingly easy changes can be connected to unexpected and complex decisions, options, limits, or other realities. Often making "easy" changes actually creates problems later on, or prevents a better, more complete solution from being built.

Why Can't You Tell Me When This Will Be Available?

This is an understandable frustration, but common reality in the life of software. We don't publish timelines or development cycles because in the world of software-as-a-service products, new code is pushed almost every single day. We don't believe in long release cycles, and we reserve the right to continually do what is right for the product and its customers from week to week. We can promise you that our commitment to continuously improving product is central to our entire team. We want nothing more than to delight you with both new, improved experiences while ensuring they are reliable and quality.

Is There Anything I Can Do to Help This Feature?

The more information you can provide about the need the feature is meeting, the better. While it's good to understand how you think it will work, it's much more important for us to hear WHY. The more we understand how a process, data, or function impacts your business and use of the product, the better we can be at making sure we are meeting that need in the best way possible. If this need is shared amongst other providers like you, then obviously it's even more important for us to understand.

What About Paid Features?

From time to time, service providers do sponsor features by agreeing to pay for the development costs of that particular feature to help us provide the resources to prioritize it and commit to a deadline. There are several CrowdFiber tools that most customers use every day that originated through this kind of sponsorship process.  As we've grown, this is no longer regular or common practice given the volume and diversity of service providers. However, in certain circumstances, this may be an option that we will offer for consideration.